Privacy Policy

Effective Date: March 1, 2023

1. Introduction

Welcome to EPIX Travels! At EPIX Travels (“we,” “our,” or “us”), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our website, email, phone interactions, and messaging.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Includes your name, email address, phone number, and other identifying information that you provide when signing up, contacting us, or using our services.
  • Technical Information: Such as IP addresses, browser type, device identifiers, and usage data to help us optimize and secure our website and services.
  • Communications Data: Includes the content of emails, chat messages, phone calls, or other communications with us, which may be recorded or monitored to ensure quality and compliance.

3. How We Use Your Information

We may use your information to:

  • Provide, personalize, and improve our services.
  • Communicate with you through email, phone, or messaging regarding updates, promotions, or customer service inquiries.
  • Analyze usage patterns to enhance our website and services.
  • Maintain security and prevent fraud.
  • Comply with legal obligations.

4. Sharing and Disclosure

We do not sell, trade, or otherwise share your personal information with third parties except as described below:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services.

Legal Requirements: We may disclose information if required by law, such as responding to subpoenas or court orders, or in connection with a legal process.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement a range of security measures, including encryption and secure access protocols, to protect your data from unauthorized access, alteration, or disclosure. However, please be aware that no security measures can guarantee complete protection of your information.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including access, correction, deletion, and data portability. To exercise these rights, please contact us at info@epixtravels.com.

8. Communications Preferences

You may opt out of marketing communications by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that you may still receive transactional or service-related messages from us.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review our Privacy Policy periodically to stay informed.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@epixtravels.com

Phone: (203) 604-1365